Zeyoai · Shipping
Shipping Policy
Thank you for choosing Zeyoai. This page explains how your order travels from our warehouse to your door: how fast we process it, which shipping methods you can choose, what it costs, and what to do if something goes wrong along the way.
1. Order Processing Time
Every order is processed and handed to the carrier within 3–5 business days after your payment is confirmed. Business days don’t include weekends or public holidays, which is worth keeping in mind when you estimate an arrival date.
2. Shipping Methods
You can choose between two international shipping methods:
| Method | Delivery Time | Good to Know |
|---|---|---|
| Standard International (default) | 7–15 business days after shipment | Cost-effective; the right choice when your order isn’t urgent |
| Expedited International | 3–5 business days after shipment | Via air freight services such as UPS or DHL; carries an extra fee, quoted to you before we process the order |
Need your order fast? Tell us before or right after you place it — email [email protected] and we’ll arrange expedited shipping for you.
3. Shipping Costs
Shipping costs depend on your delivery address, the weight of the order, and the method you pick. The exact amount is always shown at checkout, before you complete the payment — no surprises afterwards. We also run free standard shipping promotions on qualifying orders from time to time; current offers are shown on the website.
4. Order Tracking
As soon as your order ships, we send a confirmation email with a tracking number and a link to follow the package’s journey. You can also track your order any time on our Order Tracking page — just enter your order number. And of course, [email protected] is always there if you’d rather ask a human.
5. Shipping Restrictions
We ship to most countries and regions worldwide. A small number of destinations may be restricted by local laws, regulations, or logistical limitations. If your address falls into a restricted area, we’ll email you right away and offer alternative solutions where we can.
6. Delays, Loss & Damage
We do everything on our end to ship on time, but customs clearance, weather, and carrier disruptions occasionally cause delays — those are outside our control. If your order is running late, email us and we’ll chase the package and give you a status update.
If your package is lost or damaged in transit, let us know within 7 days of the estimated delivery date. We work directly with the shipping carrier to sort it out and will offer you a replacement or a refund, whichever you prefer.
7. Contact Us
Questions about this policy, your delivery status, or a request for expedited shipping — our customer service team is happy to help. Write to [email protected] or use the Contact Us page; we reply within 48 hours on business days.
8. Policy Updates
Zeyoai may update or modify this shipping policy at any time. Any change is posted on this page and takes effect immediately upon posting.