Shipping Policy
Thank you for choosing zeyoai glasses. We are committed to delivering your orders in a timely and secure manner. This shipping policy outlines the details of our shipping process, including delivery times, shipping methods, and other important information to help you understand how your order will be delivered.
1. Order Processing and Shipping Time
All orders will be processed and shipped within 3-5 business days after we receive your payment confirmation. Please note that business days exclude weekends and public holidays, which may affect processing and shipping times.
2. Shipping Methods
We offer two shipping methods to meet your different needs:
2.1 Standard International Shipping (Default)
Our default shipping method is standard international shipping. The estimated delivery time for this method is 7-15 business days from the date of shipment. This method is cost-effective and suitable for customers who do not require urgent delivery.
2.2 Expedited International Shipping
If you need your order to be delivered urgently, please notify us in advance (before or immediately after placing your order). We will arrange expedited shipping using international standard air freight services such as UPS, DHL, etc. The estimated delivery time for expedited shipping is 3-5 business days from the date of shipment. Please note that expedited shipping will incur additional shipping costs, which will be communicated to you before we process your order.
3. Shipping Costs
Shipping costs are calculated based on your shipping address, order weight, and selected shipping method. The exact shipping cost will be displayed at checkout before you complete your payment. We may offer free standard shipping for orders that meet a certain purchase amount (please check our website for current promotions).
4. Order Tracking
Once your order is shipped, we will send a shipping confirmation email to your registered email address (support@zeyoai.com is our customer service email for any inquiries). This email will include a tracking number and a link to track your package’s delivery status. You can also track your order by visiting zeyoai.com and entering your order number in the “Order Tracking” section.
5. Shipping Restrictions
We ship to most countries and regions around the world. However, there may be some shipping restrictions due to local laws, regulations, or logistical limitations. If your shipping address is in a restricted area, we will contact you via email to inform you and offer alternative solutions (if available).
6. Delays and Issues
While we strive to deliver your order on time, occasional delays may occur due to factors beyond our control, such as customs clearance, weather conditions, or transportation disruptions. If your order is delayed, please contact us via email at support@zeyoai.com, and we will investigate the status of your package and provide you with an update.
If your package is lost or damaged during shipping, please notify us within 7 days of the estimated delivery date. We will work with the shipping carrier to resolve the issue and offer a replacement or refund (depending on your preference).
7. Contact Us
If you have any questions or concerns about our shipping policy, your order’s delivery status, or need to request expedited shipping, please contact our customer service team:
- Email: support@zeyoai.com
- Website: zeyoai.com > contact us
We aim to respond to all inquiries within 24-48 business days and assist you with your shipping needs promptly.
8. Policy Updates
Zeyoai glasses reserves the right to update or modify this shipping policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. We recommend checking this page periodically for any updates.