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Frequently Asked Question!

Is my payment secure?

A: Yes, your payment security is our highest priority. We partner with globally trusted payment gateways including PayPal, Stripe, and Square, all of which adhere to strict PCI DSS (Payment Card Industry Data Security Standard) compliance requirements. These gateways handle your payment information directly, so we never store your full card details on our servers.You can shop with complete confidence, knowing every payment you make is safeguarded by multiple layers of security.

Do you ship internationally?

A: Yes, we ship to select countries and regions worldwide. During checkout, simply enter your shipping address to check if we deliver to your location. International customers are responsible for any applicable customs duties, taxes, or fees imposed by their country’s government. These charges are not included in the order total and will be collected by the shipping carrier upon delivery.

What is your return policy?

A: We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it for a full refund or exchange within 15 days of delivery (for US orders) or 30 days for international orders. To be eligible for a return:

The product must be in its original condition, unused, and with all original tags and packaging intact.

Customized or personalized products are non-returnable unless defective.

Outdoor gear (e.g., tents, backpacks) must be returned in a clean, unused state (no dirt, stains, or signs of wear).

What payment methods do you accept?

A: We accept the following payment methods for your convenience:

Major Credit/Debit Cards: Visa, Mastercard, American Express, Discover

Digital Wallets: PayPal, Apple Pay, Google Pay

What is your shipping policy?

A: Our standard shipping policy is as follows:
Free standard shipping: Applicable to all orders over [US$30] within the United States, Germany, the United Kingdom, France, and Australia.
Standard shipping: [5-12 business days] | When the order amount is less than [30 USD], a flat fee of [5 USD] will be charged
Expedited delivery: [3-7 business days] | Uniform expedited fee [USD 12]
International shipping: Shipping rates and delivery times applicable to [the United States, Germany, the United Kingdom, France, Australia] vary depending on the destination (calculated at checkout)
Note: The delivery time is only an estimate and does not include order processing time (1-2 business days) as well as weekends/holidays.

How do I track my order?

A: Once your order is shipped, we will send a confirmation email to the address you provided during checkout. This email includes a unique tracking number and a direct link to our shipping partner’s (UPS, USPS, DHL) tracking page. You can also track your order by logging into your account and navigating to the Order History section.

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